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GENIUS fleet management.

Sten Rauch and Gernot Peters with the new retrofit solution

Meet our newest portfolio member, the retrofit solution "connect business GENIUS". We paid a visit to the Product Management and Development department. There, we meet the team lead Sten Rauch and Gernot Peters, responsible for the rollout of the multibrand solutions, and asked them some questions.

What makes connect business so GENIUS?

Fleet managers need to keep track of numerous vehicles: What is the mileage of the individual vehicles? Which vehicle is next to be serviced and how can fleet consumption be optimized? But that will soon be over: our new recently launched product "connect business GENIUS" will help to answer these questions. What is so special about the new solution? We talked to two colleagues and asked them the most important questions.

We offer telematics products for fleets under the product name connect business. Fleet managers can thus keep track of their vehicles, better control their fleet and save money in the end. But that's not all: The new product connect business GENIUS enables the use of vehicles of all brands and supplements the previously available positioning services with dynamic vehicle data such as consumption and mileage for the first time. In addition, it offers a digital driver's logbook and a messenger service for communication between the fleet and drivers. The multi-brand solution will initially be available in Germany. However, a rollout into other European markets is already planned.

What makes your company special and why should everyone have heard of it?

Sten Rauch:

As a subsidiary of Daimler Mobility AG, we see and use the changes in the automotive industry as an opportunity for a new customer experience. Since 2016, we have been developing and marketing innovative connectivity services and digital solutions for fleet and business customers. We have also recently assumed the role of sales and processing organization for all data products and digital business models of Daimler AG. This means that we are not only in contact with the customers, but also responsible for the correct handling of the business models.

Gernot Peters:

What sets us apart is that we are a very young and energetic team with a real start-up mentality in which each individual takes on a lot of responsibility. Although we are only about 40 people strong, we have bundled all our strengths: Whether product management and development, sales, legal or purchasing and finance - we control everything ourselves.

What are the biggest innovations of the new product connect business GENIUS?

Gernot Peters:

I think the special thing about connect business GENIUS is the high level of cross-brand vehicle data integration. The product translates the "dialects" of the control devices of various manufacturers into a neutral format and sends them to the connect business portal of the fleet manager. In contrast to retrofit solutions from other competitors, the GENIUS is permanently installed in the vehicle and is therefore tamper-proof. In addition to the use of high-quality components, the focus of product development was above all on security. And this bore fruit: the product has stood its ground both at TÜV Nord and against our Daimler-relevant IT security requirements.

How does connect business GENIUS complement the existing MB Connectivity Services portfolio?

Sten Rauch:

In 2016, we started with the launch of connect business services for Mercedes-Benz vehicles. The necessary communication module is already installed ex works. However, the Mercedes-Benz share in fleets is only a small part, depending on the market. Therefore, the multi-brand theme offers enormous potential for us. With the connect business EXPERT, we already introduced multi-brand-capable hardware last year.  And the connect business GENIUS also offers our customers a number of advantages: These can now make full use of our service portfolio. The focus of the development was above all on the "Vehicle Monitoring & Maintenance" service, which, in addition to mileage, also displays the vehicle's state of health and consumption information - almost in real time. Customer feedback shows that this diagnostic and maintenance information in particular is very exciting and important for fleet management.

What is the potential of the new product and what do you and MB Connectivity Services hope to gain from it?

Sten Rauch:

Our claim has always been that we can cover a vehicle fleet across the board, i.e. across all brands. In combination with the telematics units installed ex works in Mercedes-Benz vehicles, we have thus created an optimal starting position for ourselves to differentiate ourselves from our competitors and score points with our customers. We therefore see an opportunity to cut ourselves off a large slice of the cake. But we also have a unique selling proposition with our "foreign brand competence". The foundation for this was laid with our platform and the associated business processes.

Gernot Peters:

Right from the start, the customer's needs were multi-brand capability - now we have made this possible!

What was the cooperation like in the team and with different departments in the company in the development of the product?

Gernot Peters:

Almost our entire team has been involved in the project to integrate GENIUS into our product portfolio in the recent months. Really ALL areas worked together on the many topics in a customer- and solution-oriented way - stressful but also exciting and fun. Our business setup helped us to define and set up all necessary business processes in a relatively short time - that is 10 months.

The two interlocutor:

Sten Rauch - Head of Product Management & Development, founding member of MB Connectivity Services, previously at Daimler Fleet Management as a telematics project manager and before that in the strategy department.

Gernot Peters - Project Lead Multibrand, since August 2017 at MB Connectivity Services, previously at Daimler Mobility (now DMO) in CoC Telematics as product manager.